We are committed to the protection of personal data we process and hence we understand clearly that our customer's privacy is our major responsibility. Personal Information is any identifiable details supplied to us that means we can identify you either directly, or indirectly. This can be anything from an order number to specific information, such as your address details, or telephone number.
Details of when data is collected are listed below:
- When placing an order on the LIEM website
- When setting up an account on LIEM website
- Filling in any forms on any of our sites in the store
- Communicating with our social media pages, in the form of comments, or uploads of photographs, or use of campaign hashtags
- Communicating with us via email, telephone, or by writing to us
- Customers are requested to submit the Exchanges & Returns queries on our mail i.e [email protected]
- If you wish to exchange or return your product please contact us ( e-mail) within 2 days of receiving your product at [email protected]
- LIEM only allow returns only if the product is having any manufacturing defect or in case(s) of wrong product delivery.
- We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient. (In case of prepaid payments)
- We only accept a size exchange for our products.
- Payment Refunds are only applicable only if an incorrect product or incorrect size is delivered.